Billing Analyst

Website Calpine Corporation


“Job Summary: (includes but is not limited to the following, other duties may be assigned):

As a member of the Calpine Solutions Customer Care Department, Billing Analysts are responsible for ensuring prompt and accurate invoicing for customers. Billing Analysts analyze usage data in the system to determine what is ready for pricing and validate invoices prior to submitting to customers and troubleshoot exceptions, making themselves an essential part of the Customer Care Department workflow.

Job Responsibilities:

Generate and Validate Invoices for Solutions’ customers (70%)
• Review customer invoices and settlement files; ensuring prompt and accurate invoicing
• Utilize strong excel skills (shortcuts, functions, formulas) to analyze large amounts of data quickly
• Analyze usage data to determine what is ready for pricing and escalate erroneous or missing data
• Verify each billing statement corresponds with the charges and rates verified by the analyst; Identify trends and exceptions that need additional analysis and troubleshoot
• Complete new customer account attribute setup verification and ensure timely and accurate invoicing to meet ISO 9001:2018 requirements
• Run monthly, weekly, daily reports to identify and work priorities and ensure account data is up to date
• Maintain current billing processes running monthly, weekly, daily reports to identify and work priorities and ensure account data is up to date and assist with adding efficiencies and accuracy to billing process
• Complete mass upload requests; complete testing for new applications and automation as needed
• Provide back-up support for daily mail responsibilities; monitor mail equipment and report any malfunctions

Customer Service Communication (5%)
• Respond to all action item emails within 30 minutes; maintaining effective working relationships
• Provide a high level of customer service using strong written and verbal communication when communicating details pertaining to invoice and usage trends and troubleshooting exceptions
• Collaborate daily with colleagues and Account Analysts to promptly respond to customer requests and priorities

Business Knowledge (15%)
• Demonstrate the ability to work independently and maintain flexibility to adapt well to change
• Maintain effective working relationships with other organizations in the company
• Gain an understanding of systems and how the tasks at hand have a broader impact to the business
• Identify situations that need to be escalated and report them through the proper channels

Organizational Understanding (10%)
• Be proficient in understanding and articulating the nuances of the assigned region
• Provide training to new and developing employees
• Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge”


“• Education Level –College
• 1 to 2 years office experience or combination of College Education and work experience
• Organized and Detailed Oriented, Proactive and Self-Motivated
• Good analytical and problem solving skills
• Strong Verbal and Written Communication
• Bilingual is a plus but not required”

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